Privacy Policy

Last updated: 03/02/2026

1. Introduction

Sea Change Conveyancing (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a transparent and responsible manner.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our services, visiting our website, or providing personal information to us, you consent to the practices outlined in this policy.

2. What Personal Information We Collect

We collect personal information that is reasonably necessary to provide conveyancing and related legal services, including but not limited to:

  • Full name

  • Contact details (email address, phone number, postal address)

  • Date of birth

  • Identification documents (such as driver’s licence or passport)

  • Property and transaction details

  • Financial information relevant to your matter

  • Information required to comply with legal, regulatory, or professional obligations

  • Any other information you voluntarily provide to us

We may also collect information through our website, including enquiry forms, cookies, and analytics data.

3. How We Collect Personal Information

We collect personal information in a variety of ways, including:

  • When you contact us by phone, email, website forms, or social media

  • When you engage us to act on your behalf

  • When information is provided by third parties such as real estate agents, brokers, lenders, or government authorities

  • Through our website and digital platforms

Where possible, personal information is collected directly from you.

4. How We Use Personal Information

We use personal information for purposes including:

  • Providing conveyancing and related legal services

  • Communicating with you about your matter

  • Preparing legal documents and completing property transactions

  • Complying with legal, regulatory, and professional obligations

  • Managing our business operations and improving our services

  • Sending information about our services where permitted by law

We will only use personal information for purposes related to the reason it was collected, unless otherwise required or permitted by law.

5. Disclosure of Personal Information

We may disclose personal information to third parties where necessary to provide our services, including:

  • Government bodies (such as the Land Titles Office and State Revenue Office)

  • Financial institutions and lenders

  • Real estate agents and mortgage brokers

  • Other legal or professional advisers

  • Service providers who assist with IT systems, document storage, or administration

We take reasonable steps to ensure that any third parties we engage handle personal information securely and in accordance with privacy laws.

We do not sell, rent, or trade personal information.

6. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

This includes secure digital systems, restricted access to files, and internal procedures designed to protect confidential information.

Personal information is retained only for as long as necessary to fulfil its purpose or to meet legal and regulatory requirements.

7. Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete, or out of date.

Requests should be made in writing using the contact details below. We will respond within a reasonable timeframe.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and understand how visitors use our site.

You can disable cookies through your browser settings; however, this may affect some website functionality.

9. Direct Marketing

We may send you information about our services that we believe may be relevant or helpful.
You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option provided.

10. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us so we can attempt to resolve the issue promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Sea Change Conveyancing
Suite 1/78 High Street, Cranbourne VIC 3977
Email: seanne@seachangeconveyancing.com.au
Phone: (03) 5995 1687